SUBSCRIPTIONS

Welcome to the Subscriptions module


How do subscriptions work?

Subscriptions automatically renew based on the delivery interval you select, and products will be automatically delivered by the store after each successful renewal.
For example, if you started a monthly subscription, the system will automatically charge your credit card each month, and you'll receive the products at your doorstep every month—no need to place the order yourself!

Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. The only time a subscription cannot be canceled is if you started a subscription that requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email sent when you placed your initial subscription order in-store. You can also access your subscriptions by creating an account in your store.

Screenshot of the unsubscribe.

How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a "Skip Payment" button next to it, which you can use to skip the charge. You can reschedule the charge by clicking the "Reschedule" button next to the delivery date.

Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Simply click the "Edit" button on the product card and edit, delete, or add products to your subscription.

What happens if the payment cannot be processed?
If your subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.